Shipping policy

At Couchly, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time
Order processing takes 1-4 business days from the date of purchase. During holiday periods, processing times may vary. We appreciate your patience during these times. 

Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. Please not that weather delays, holiday periods or carrier issues may impact delivery times. Typical delivery time is 7-14 business days after dispatch. 

Delivery Cost
We offer free shipping on all orders over $200 AUD
For all orders under $200 AUD, standard shipping is $9.92 AUD

Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team at support@shopcouchly.com

If you have placed an order with us and you wish to make a change to your order, please email us at support@shopcouchly.com within 24 hours of your order being placed. Otherwise we may not be able to change your order before being processed and shipped. 

 

Country	Standard Shipping Time	Orders over $200 AUD	Orders under $200 AUD	Priority & Insured Shipping
Australia	7-14 business days	FREE	$9.92 AUD	$14.95AUD
New Zealand	7-14 business days	FREE	$9.92 AUD	$14.95AUD
United States	7-14 business days	Calculated at checkout	Calculated at checkout	Calculated at checkout
United Kingdom	7-14 business days	Calculated at checkout	Calculated at checkout	Calculated at checkout